At Your Service

World class manufacturing support

Our customer and engineering services are designed to maximize the productivity of your people, processes, and equipment.

Over the past decade, we have built a world-class customer and engineering services group and resource center to ensure that all customers receive a solution that meets their expectations– from our very first interaction, through the sales and installation process, and continuing over the life of the relationship. From application engineering and training, to on-line documentation and flexible service contracts, we have solutions to help you become more successful. Our goal is to help you be as effective as possible in using our products to achieve breakthrough business performance.

QED Support Team

QED has assembled a team that combines customer support and engineering services to provide easy access to the most up-to-date expertise and advice. Because QED’s finishing and metrology solutions are so powerful, they often result in enhancements to your entire operation including manufacturing, engineering, quality assurance, design, sales, and marketing. Our support team is here to help you maximize the capabilities of your people, processes, and equipment.

We offer more than just the basic technical support that keeps your machine running. In addition to customer service engineers, your team includes experts from our application, software, systems, and optical engineering groups, as well as the sales and marketing department. This group has valuable experience in optical manufacturing, process design, and applications engineering. The QED support team is available to help you overcome challenges and leverage opportunities as they arise.

Our dedicated customer service professionals will tailor a comprehensive program to help you meet all of your needs. We provide a broad range of services, from equipment installation to training and advanced education, and even specially designed service contract options. Utilizing our unique blend of business and technical expertise, we'll integrate your new QED finishing or metrology product with your existing grinding, polishing and metrology equipment to provide a seamlessly integrated manufacturing solution—from start to finish.

FLEXIBLE SUPPORT OPTIONS MEAN GREATER VALUE AND CONVENIENCE.

We offer a range of flexible service contracts designed to maximize your productivity. Remote Technical Support provides assistance by phone or e-mail, applications engineering support, technical bulletins, and application notes. On-Site Support ensures that if problems cannot be resolved remotely within one day, we will provide equipment repair and support at your facility.